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Payment and delivery


PAYMENT AND DELIVERY


PAYMENT METHODS

You will be able to pay for the Products and Delivery ordered at our web store according to the model you choose when ordering. Payment of the Product can be made:

  1. Card payment via CorvusPay Secure Card
  2. PayPal payment, a popular electronic payment service that provides secure and easy online payment.
  3. Direct bank transfer (option available only for Croatia)
  4. Cash on delivery (option available only for Croatia)

Purchase agreement (order) is stored electronically with the bidders, and the purchaser automatically receives the invoice on the registered electronic address.

Payment is deemed to have been made at the time of receipt of the authorization by PayPal or CorvusPay.

1. CARD PAYMENT VIA CORVUSPAY SECURE CARD

CorvusPay

Use CorvusPay - an advanced payment card payment system online for payment on our web store.
CorvusPay ensures complete secrecy of your credit card information from the moment you enter them into the CorvusPay payment form. Payments are transmitted by encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. Insulated core manages and manages sensitive data independently, keeping them completely safe.
The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements for online payment security prescribed by leading card brands, or operates in accordance with the PCI DSS Level 1 - the highest standard of payment card industry standard. When paying for cards included in the 3-D Secure program, your bank with the validity of the card also verifies your identity with tokens or passwords.
Corvus Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary for the performance of the job will be collected in accordance with the prescribed on-line payment procedures.
The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as providing timely information security, keeps and improves the security of your system by protecting your card.
Thanks for using CorvusPay!

 Visa  Mastercard  Maestro  Diners  Discover  Amex

 

MasterCard SecureCode

Mastercard® SecureCode™ is a service provided by Mastercard and your card issuer which allows for added security and protection against unauthorized use of your credit or debit card while shopping on the Internet. There is no need to take out a new Mastercard or Maestro® card, simply ask your card issuer to enrol your card in the SecureCode™ program and choose a Mastercard SecureCode that is never shared with the merchant.
Each time you shop online with your Mastercard or Maestro card, a window from your card issuer will open asking you to enter your personal SecureCode. The process is similar to ATM transactions when you need to enter your PIN number. In a matter of seconds the issuing bank confirms your identity and approves your purchase.

For additional information on Mastercard SecureCode please visit
www.mastercardsecurecode.com.

 

Verified by Visa

Same card, added online security

Verified by Visa is a service provided by Visa and your card issuer, which allows for added protection during online shopping.
Using a simple payment process, Verified by Visa confirms your identity when shopping at online stores which participate in the Verified by Visa program. This is a convenient way to shop, possible with your existing Visa card.

Additionally, Verified by Visa is quickly ready for use. Ask your card issuer how to enrol your card in the Verified by Visa program and activate your password during the first purchase. Then, a Verified by Visa window will open when shopping at online stores which participate in the Verified by Visa program.
Simply enter your password and click on “Submit“. Your identity is confirmed, and shopping is safe.

For more information please visit
http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx

 

2. PAYPAL PAYMENT

What is PayPal?

PayPal is an e-commerce, which is a payment agent between buyer and seller through online transfer funds. One of the biggest benefits of PayPal is that the user does not leave a credit card or bank account number when paying for a Web Store, thus significantly reducing the risk of misuse of personal information. For this reason, PayPal is accepted by the user as a secure intermediary between the two sides. Link https://www.paypal.com/en/webapps/mpp/buyer-protection

You can open your online account for free, and you can buy your PayPal account online, transfer money, and receive money online. These services to you as a Buyer are free, and PayPal earns by committing fees to traders for each transaction.

If you want to open a PayPal account, you need your own email address and credit or debit card. To open your own PayPal account, click this link (https://www.paypal.com/hr/cgi-bin/?cmd=_display-country-functionality-outside)

3. DIRECT BANK TRANSFER (option available only for Croatia)

Upon completion of the purchase with the selection of "Bank transfer", you will receive payment information on the specified email. The account can be paid by internet banking or by a general payment to the bank, post office or FINA. If you pay from a foreign bank, all bank costs of the transaction shall be borne solely by the payer.

We send the shipment after the payment is visible in our Giro account. We do not supply the goods on the basis of a payment certificate.

4. CASH ON DELIVERY (option available only for Croatia)

If you want to pay with cash to the courier, select the payment for the delivery. We advise you to have the correct amount prepared to make the handover faster. We package and send the goods immediately upon receipt of the order.

DELIVERY

Through www.moelofficial.com it is possible to purchase and deliver products on the territory of European Union. Delivery is done by engaging a reputable delivery service. Delivery is done at the home or business address that Customer has made when purchasing on www.moelofficial.com

Within 24 hours of the Sale Agreement (ordering in the web store) within 24 hours we will fill the order with the delivery service with the exact location information and contact for the goods to be taken over.

Products will be adequately packaged for cargo transportation to prevent damage or impairment of the contents during transport (placing the contents of the shipment in the appropriate packaging - wrap, box etc.).

Delivery prices

The delivery price depends on the order delivery address and depends on the weight of the package itself.

The shipping cost is always displayed separately and printed on the invoice. The Seller charges the Customer for delivery of the Products according to the price list and the packaging of the product is included in the delivery price.

The delivery price will depend on the delivery address of the order and on the quantity or the weight of the ordered products.

The delivery price will be shown to the Buyer after completing the order and selecting the delivery address.

The Seller is not responsible for any delays in delivery of such damages and other obligations that are in the domain of the delivery service but will, in agreement with it, provide a top service to each customer.

In the event that the Buyer sees any damages upon the takeover of the goods, he must send the complaint to the vendor on the spot and send them in writing to the Seller's e-mail info@moelofficial.com

Shipment to buyer

The delivery is done within the deadline indicated for each product.
We do not affect the delivery of postal services or the possible retention of customs duties.
Delivery of all products is done on weekdays from Monday to Friday.
Delivery time is 8-14 working days.

In some cases, a product can wait up to 15 business days due to: national holidays, holidays, or increased traffic on the post. In such situations, when we receive timely information from a foreign supplier, we will notify you of the possibility of prolonging the delivery deadline.

Each shipment shall be verified and signed by the Recipient upon receipt of the shipment. Pursuant to the provisions of the Mandatory Relationship Act, the consignment shall be deemed to have been delivered in an undamaged condition by the receipt of a delivery note, and after that the carrier is exempted from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the takeover list, with a later signed list with the reference number to prove the delivered delivery.

Receipt of goods

When delivering, along with the purchased Product, the Buyer receives all documentation accompanying the Product, the Account and the receipt of the shipment required to sign, if there is no reason to complain. By signing a receipt on the receipt of the shipment, the Buyer acknowledges that during the takeover of the Product, he has made his review and that the Product has been taken without any visible damage to the outside, that it is quantitatively and qualitatively corresponding to the products from the account and that all the documents have been delivered with the products in accordance with the legal regulations.

If the Buyer has found the reason for the complaint during the review of the submitted products, the goods must be immediately advertised to the deliverer because the complaints filed after the delivery of the delivered Products will be disregarded by the Seller.

When purchasing the delivered Product, the Buyer is required to inspect the delivered product, ie to check for any visible external damage to the consignment and / or the products inside the consignment and to immediately advertise them to the delivery worker, and refuse to accept the delivered products on which they are visible damage.

If a product has a hidden disadvantage that could not be detected by a regular review when taking over what the buyer determines when opening the product - the buyer is entitled to one-sided termination of the contract and refund, product replacement, removal or reduction of the price.

Inability to deliver

If the Buyer or Authorized Downloader does not deliver at the delivery address itself, the goods will be temporarily kept at the local / regional courier service unit, and the Customer will be given a notice via a text message with the correct information and a phone number where he can arrange the next delivery.

The wrongly shipped product

In cases where the product delivered to the Buyer is different from the one it has purchased, the Buyer is entitled to the Delivery of the Ordered Product and, if it is not possible, Buyer is entitled to a refund of the amount paid for the Product, the Delivery Price and the Costs for Product Recovery is obliged to return the wrong Product delivered.

Refusal of downloads

In the event Customer does not take over the product or refuses to take over the Product for no valid reason, the Seller reserves the right to request compensation for the costs of manipulation, transportation and other possible costs.


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