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General terms and conditions


GENERAL TERMS AND CONDITIONS

This website contains information about products and services offered by Moel, Craft Company for Production and Trade, owner Mia Antunović, Bukovačka cesta 311a, 10000 Zagreb, Croatia and serves as an electronic selling point for the company webshop.

The terms and conditions for online trade (www.moelofficial.com) have been compiled in accordance with the current Consumer Protection Act (ZZP) and the Law on Compulsory relations (ZOO).

Please read all the terms and conditions listed below carefully. By ordering a product, the buyer confirms acceptance of these terms of purchase.

SELLER

Seller's headquarters:
Moel, Craft Company for Production and Trade, owner Mia Antunović, Bukovačka cesta 311a, 10000 Zagreb, Croatia
Business geographical address: Moel, Bukovačka cesta 311a, 10000 Zagreb

e-mail: info@moelofficial.com

OIB: 80501032492, MB: 98133748

Date of registry at Crafts and Trades Register: 01.05.2020.

CUSTOMER

The buyer is any legal and physical person who makes an order and payment in an online store (www.moelofficial.com).

PRE-CONTRACTUAL NOTICES

In accordance with Article 57 of the Consumer Protection Law, the seller must inform the buyer in a clear and understandable manner about:

  1. The main characteristics of the goods or services to the extent appropriate with respect to the goods or service and the medium used to transmit the notification.
  2. Name and headquarters, telephone number if applicable and e-mail address.
  3. If applicable, the name and headquarters of the trader on whose behalf and/or for whose account.
  4. Geographical address of the place of business, i.e. geographical address of the trader's place of business on whose behalf and/or for whose account he performs, and to which the consumer may address his complaints, if that place is different from the seat referred to in point 2 of this article.
  5. The retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, the method of calculating the price and, where applicable, other costs of transport, delivery or postal services, or that such costs may be charged, if they cannot be reasonably calculated in advance.
  6. The costs of using the means of remote communication for the purpose of concluding the contract, if these costs are not charged at the base tariff.
  7. Conditions of payment, the conditions of delivery of the goods or the provision of the service, the time of delivery of the goods or the provision of the service, and, where available, the method of resolving a consumer complaint.
  8. Conditions, deadlines and procedure for the exercise of the right to unilateral termination of the contract as well as the form for unilateral termination of the contract in accordance with Article 74 Paragraph 1 of this Law, in cases where that right exists.
  9. That the consumer is obligated to bear the costs of returning the goods in the event that he/she uses his/her right to unilateral termination of the contract referred to in Article 72 of this Law, i.e. on the costs of returning the goods, in the event that, in the case of a distance contract, the goods cannot be returned by mail in the usual manner.
  10. That, in the event that he/she uses his/her right to unilateral termination of the contract referred to in Article 72 of this law after having made a request in accordance with Article 64 or Article 70 of this law, the consumer shall be obliged to pay the trader a reasonable portion of the price in accordance with Article 77 Paragraph 7 of this Law.
  11. That the consumer cannot use the right to unilateral termination of the contract referred to in Article 72 of this law in cases where it is under Article 79 of this law, the right to exclude, or the assumptions under which the consumer loses the right to unilateral termination of the contract.
  12. The existence of responsibility for material deficiencies.
  13. Services or assistance offered to the consumer after the sale and the terms of use of those services or assistance, provided that the trader provides them, as well as any guarantees issued with the goods or service.
  14. Appropriate rules of conduct for the trader, as defined in Article 5 of Regulation (EU) Paragraph 18 of this l
  15. Duration of the contract, if the contract is concluded for a certain period of time, i.e. the conditions of cancellation or termination of the contract which has been concluded indefinitely, or which is automatically extended.
  16. Where the consumer is bound by the contract, if applicable.
  17. Deposit or other financial insurance that the consumer is obligated to pay or obtain on the request of the trader, as well as on the terms of payment of that deposit, or the conditions for obtaining other financial insurance.
  18. Where applicable, the functionality of the digital content, including the necessary technical safeguards for such content.
  19. Where applicable, the interoperability of digital content with computer or software equipment for which the trader knows or should know.
  20. Out-of-court dispute resolution mechanisms, i.e. reparation systems, and how the consumer can use them.

All the above notices, i.e. those which are necessary under the Consumer Protection Act, are in the terms of purchase on the Moel website (www.moelofficial.com).

Receipt/CERTIFICATE OF CONTRACT CONCLUDED

The receipt that the customer receives together with the ordered goods is the certificate of the contract entered and contains all the necessary information referred to in Article 57 ZZP.

RULES OF PROCEDURE OF TRADERS

These terms of purchase constitute the rules of conduct whereby the Trader undertakes to act in his/her commercial practice.

PRICES

Prices are in HRK/EUR and VAT is included in the price. Prices, payment terms and special offers are valid only at the time of the order and can be changed without notice.

ORDERS

Ordering goods through an online store can be arranged 24 hours a day, 7 days a week. You can order as a registered orunregistered user.
All products listed at the online store (www.moelofficial.com) are located in stock and are available for order in limited quantities. If a particular product is not available at the time of ordering, the customer will be notified and will be offered the most similar substitute product or refund.
The buyer is responsible for the accuracy and completeness of the data entered during registration and order.

ACTION SALE AND DISCOUNT CODES

Moel will periodically, by its own decision, put certain products on special offer. These products will be available under the same conditions to all customers or will be available to customers of a specific, targeted group.

After the sale expires, Moel will not receive new orders under the terms and conditions relating to the expired special offer.

SECURITY STATEMENT

CORRESPONDING CORVUSPAY

Use CorvusPay - an advanced payment card payment system online for payment on our web store.

CorvusPay ensures complete secrecy of your credit card information from the moment you enter them into the CorvusPay payment form. Payments are transmitted by encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. Insulated core manages and manages sensitive data independently, keeping them completely safe.

The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements for online payment security prescribed by leading card brands or operates in accordance with the PCI DSS Level 1 - the highest standard of payment card industry standard. When paying for cards included in the 3-D Secure program, your bank with the validity of the card also verifies your identity with tokens or passwords.

Corvus Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary for the performance of the job will be collected in accordance with the prescribed on-line payment procedures.

The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as providing timely information security, keeps and improves the security of your system by protecting your card.

PayPal payment

We use PayPal as one of our chosen payment service providers on our website. If you choose to purchase a product from us and choose the PayPal payment method, we will be required to share your data with PayPal. Read more about privacy policy here: Paypal Privacy Policy.

What is PayPal?

PayPal is an e-commerce, which is a payment agent between buyer and seller through online transfer funds. One of the biggest benefits of PayPal is that the user does not leave a credit card or bank account number when paying for a Web Store, thus significantly reducing the risk of misuse of personal information. For this reason, PayPal is accepted by the user as a secure intermediary between the two sides. Link https://www.paypal.com/en/webapps/mpp/buyer-protection

You can open your online account for free, and you can buy your PayPal account online, transfer money, and receive money online. These services to you as a Buyer are free, and PayPal earns by committing fees to traders for each transaction.

If you want to open a PayPal account, you need your own email address and credit or debit card. To open your own PayPal account, click this link (https://www.paypal.com/hr/cgi-bin/?cmd=_display-country-functionality-outside)

PRIVACY STATEMENT

In accordance with the provisions of the Consumer Protection Act ("Official Gazette" number 41/14), Article 11, Moel does not provide customer personal data to a third party without prior express and written permission of the customer and only collects basic information about customers/users.

We undertake to apply maximum safety measures to protect the interests of customers and to prevent any misuse of information. In the process of realisation of the purchase, we will only use the information that is necessary.

Regular customers are given the option to choose to use their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

All customer data is strictly safeguarded and is available exclusively to employees who have specified that the information is necessary for the business and will not be sold, disclosed or given to a third party. All employees are responsible for respecting the principles of privacy protection.

APPLICATION OF COOKIES

The Moel website (www.moelofficial.com) uses Cookies – text files placed on the user/visitor's computer by the Web server used by the visitor. Files arise when the browser on the user's device is loaded by the website that he/she visited, which then sends the data to the browser that then creates a text file (Cookie). The browser retrieves and sends the file to the server Web pages (sites, pages) when users return to it and thus provides users with more online capabilities and a better user experience.

It is important to emphasise that the Moel website (www.moelofficial.com) cannot access other files on the user's computer or gain access to information that the user has not previously given. It does not contain Cookies that allow you to run programmes or install viruses on your computer.

The information collected includes the user's IP address, browser information, language, operating system and other standard statistical data collected and analysed solely in an anonymous and mass form. The www.moelofficial.com website uses Google Analytics statistics. Information about how users use the Moel website can occasionally be collected using other tools similar to Google Analytics.

Also, in order to plan the disclosure of content appropriate to your interests and future marketing campaigns, the Google Analytics Demographics and Interest Reporting tool can be used where data from Google's interest-based advertising or third party audience information (e.g. age, gender, and interests) appears on Google Analytics. Detailed third-party information about this service, as well as the user's ability to regulate the cookie settings that are necessary, are available on the Google website: https://marketingplatform.google.com/about/analytics/terms/gb/

If you do not agree to the use of Cookies, you can easily delete (or prevent) them on your computer or mobile device using your browser settings.

As the purpose of Cookies is to improve and enable the use of our website and its processes, keep in mind that by preventing or deleting Cookies, you may disable the functionality of this site or cause it to appear differently in your browser.

By using this website, you agree to the method of collecting and using the information described in this statement and by storing and accessing Cookies on your device.

TERMS OF DELIVERY

Through www.moelofficial.com it is possible to purchase and deliver products on the territory of European Union. Delivery is done by engaging a reputable delivery service. Delivery is done at the home or business address that Customer has made when purchasing on www.moelofficial.com

Within 24 hours of the Sale Agreement (ordering in the web store) within 24 hours we will fill the order with the delivery service with the exact location information and contact for the goods to be taken over.

Products will be adequately packaged for cargo transportation to prevent damage or impairment of the contents during transport (placing the contents of the shipment in the appropriate packaging - wrap, box etc.).

Delivery prices

The delivery price depends on the order delivery address and depends on the weight of the package itself.

The shipping cost is always displayed separately and printed on the invoice. The Seller charges the Customer for delivery of the Products according to the price list and the packaging of the product is included in the delivery price.

The delivery price will depend on the delivery address of the order and on the quantity or the weight of the ordered products.

The delivery price will be shown to the Buyer after completing the order and selecting the delivery address.

The Seller is not responsible for any delays in delivery of such damages and other obligations that are in the domain of the delivery service but will, in agreement with it, provide a top service to each customer.

In the event that the Buyer sees any damages upon the takeover of the goods, he must send the complaint to the vendor on the spot and send them in writing to the Seller's e-mail info@moelofficial.com

Shipment to buyer

The delivery is done within the deadline indicated for each product.
We do not affect the delivery of postal services or the possible retention of customs duties.
Delivery of all products is done on weekdays from Monday to Friday.
Delivery time is 8-14 working days.

In some cases, a product can wait up to 15 business days due to: national holidays, holidays, or increased traffic on the post. In such situations, when we receive timely information from a foreign supplier, we will notify you of the possibility of prolonging the delivery deadline.

Each shipment shall be verified and signed by the Recipient upon receipt of the shipment. Pursuant to the provisions of the Mandatory Relationship Act, the consignment shall be deemed to have been delivered in an undamaged condition by the receipt of a delivery note, and after that the carrier is exempted from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the takeover list, with a later signed list with the reference number to prove the delivered delivery.

Receipt of goods

When delivering, along with the purchased Product, the Buyer receives all documentation accompanying the Product, the Account and the receipt of the shipment required to sign, if there is no reason to complain. By signing a receipt on the receipt of the shipment, the Buyer acknowledges that during the takeover of the Product, he has made his review and that the Product has been taken without any visible damage to the outside, that it is quantitatively and qualitatively corresponding to the products from the account and that all the documents have been delivered with the products in accordance with the legal regulations.

If the Buyer has found the reason for the complaint during the review of the submitted products, the goods must be immediately advertised to the deliverer because the complaints filed after the delivery of the delivered Products will be disregarded by the Seller.

When purchasing the delivered Product, the Buyer is required to inspect the delivered product, ie to check for any visible external damage to the consignment and / or the products inside the consignment and to immediately advertise them to the delivery worker, and refuse to accept the delivered products on which they are visible damage.

If a product has a hidden disadvantage that could not be detected by a regular review when taking over what the buyer determines when opening the product - the buyer is entitled to one-sided termination of the contract and refund, product replacement, removal or reduction of the price.

Inability to deliver

If the Buyer or Authorized Downloader does not deliver at the delivery address itself, the goods will be temporarily kept at the local / regional courier service unit, and the Customer will be given a notice via a text message with the correct information and a phone number where he can arrange the next delivery.

The wrongly shipped product

In cases where the product delivered to the Buyer is different from the one it has purchased, the Buyer is entitled to the Delivery of the Ordered Product and, if it is not possible, Buyer is entitled to a refund of the amount paid for the Product, the Delivery Price and the Costs for Product Recovery is obliged to return the wrong Product delivered.

Refusal of downloads

In the event Customer does not take over the product or refuses to take over the Product for no valid reason, the Seller reserves the right to request compensation for the costs of manipulation, transportation and other possible costs.

REFUND CONDITIONS, RECLAMATION AND REPLACEMENT

SIMPLE REFUNDS

If you are not satisfied with the product you have ordered, you can return it for a full refund, including the amount of the delivery if conditions are met.

All returned products must be unused and in the original packaging.

The cost of shipping to our warehouse for the products you are returning is borne by yourself (by post or delivery service), except in cases of refunds or replacement of defective products, when all costs are borne by Moel.

NOTES

  • Refunds and replacements must be pre-negotiated
  • If you wish a refund in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we reimburse the funds
  • Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product at the warehouse
  • When returning the product, the buyer is liable to properly package the product(s) in the cardboard box in order to avoid damage to the product during transport. If damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or in a bag), the refund or replacement will not be accepted.
  • You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.

DELIVERY DEFECTS, WRONG PRODUCTS, DEFECTIVE PRODUCTS

In case of damage during delivery, wrongly delivered goods or a defective product (factory error), please contact us by e-mail within two working days of receipt of the consignment. All complaints will be resolved in the quickest possible time. In these cases, Moel covers all costs of replacing the product.

RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT (EXTRACT FROM ZZP, ARTICLE 72)

(1) The consumer shall have the right, without giving reasons, to unilaterally terminate the contract concluded outside the premises or concluded at a distance within 14 days.
(2) In the case of the conclusion of a purchase agreement, the deadline referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the consumer, other than the carrier, and the goods subject to the contract are committed to possession.
(3) Where an order has been commissioned by a consumer for several pieces of goods to be delivered separately, i.e. where goods are delivered in several pieces or more, the period referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the last piece or last consignment of goods.
(4) If the regular supply of goods is contracted for a specified period, the period referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the first piece or first consignment of goods.
(5) In the case of the conclusion of a service contract, a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy, as well as in the case of the conclusion of a contract which is subject to a digital content that has not been delivered to the body medium, the deadline referred to in paragraph 1, this article shall begin to run from the date of conclusion of the contract.

FORM FOR UNILATERAL TERMINATION OF CONTRACT

You can complete and send a copy of the form for unilateral termination of the contract on our website. We will submit to you, without delay, the receipt of the notification of unilateral termination of the contract by e-mail. The form for unilateral termination of the contract can be downloaded.
Instructions for unilateral termination of the contract:

  • You can terminate the contract unilaterally within 14 days without specifying a reason.
  • In order to be entitled to unilateral termination of this agreement, you must inform us of your decision to unilaterallyterminate the contract before the expiry of the deadline with an unambiguous statement sent by mail or e-mail, specifying your name and surname, address, telephone number and email address. You can use the enclosed example form for the unilateral termination of the contract.
  • The deadline for unilateral termination is 14 days from the day on which you or a third party designated by you, other than the carrier and the goods which are the subject of the contract to the property.
  • If you unilaterally terminate this agreement, we will refund the money we have received from you, including delivery costs, without delay and at the latest within 14 days from the day we receive your decision on unilateral termination of the contract, unless you have chosen another type of delivery, which is not the cheapest standard delivery offered by us.
  • Refunds will be made in the same way that you made your payment. In the event that you agree to a different refund of the amount paid, you do not incur any costs in relation to the refund.
  • Refunds can only be made after the goods are returned to us, or after you provide us with proof that you have sent the goods back to us.
  • You are deemed to have performed your duty on time if you have sent the goods to our address before the expiry of the deadline.
  • You must bear the direct costs of returning the goods yourself.
  • You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in the event of the unilateral termination of the contract (statement from ZZP, article 77)
(1) Unless the trader has offered to take over the goods that the consumer has taken himself, the consumer must recover the goods without delay and at the latest within 14 days from when, in accordance with Article 74 of this law, informed the trader of his decision to terminate the contract.
(2) The consumer shall be deemed to have exercised his obligation under paragraph 1 of this article on time if, before the expiry of the deadline referred to in paragraph 1. This article shall send the goods or hand them over to the trader or to the person authorised by the trader to receive the goods.
(3) The consumer must bear only the direct costs of returning the goods unless the trader has agreed to bear those costs or if the trader has failed to inform the consumer that he is obligated to bear those costs.
(4) If, in the case of a contract concluded outside the premises, the goods were delivered to the consumer at his home at the time of the conclusion of the contract, the trader must recuperate the goods at his/her own expense if, due to its nature, the goods cannot be returned in the usual manner by post.
(5) The consumer shall be liable for any impairment of the value of the goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) Exceptionally, from paragraph 5 of this article, if the trader has not informed the consumer of his right to unilateral termination of the contract in accordance with Article 57 in point 8 of this law, the consumer is not liable for the impairment of the goods, irrespective of the cause of impairment of the goods.
(7) If the customer unilaterally terminates the contract after it is in accordance with Articles 64 and 70, it is expressly requiredthat the provision of the service or the fulfilment of a contract for the supply of water, gas, electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy is initiated before the expiry of the deadline for one-sided termination, the consumer shall pay the trader part of the contract price which is proportionate to what the trader has fulfilled to the consumer by the time the consumer has informed him that he is using his right to unilaterally terminate the contract, with the proportionate amount. The price payable by the consumer shall be calculated on the basis of the total contracted price, and if that price is inordinate, on the basis of the market value of what the trader has fulfilled to the consumer.
(8) If a unilateral termination of a service contract or a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy, the consumer shall not be obliged to pay part of the price commensurate to that. That the trader has fulfilled the consumer for the duration of the deadline for the unilateral termination of the contract, if the trader has not provided the consumer with the notices foreseen by the provisions of Article 57 of paragraph 1, Points 8 and 10 of this law, or if the consumer is not in accordance with Articles 64 or 70, it is expressly demanded that the provision of the service commence before the expiry of the deadline for unilateral termination of the contract.
(9) If the customer unilaterally terminates a contract that has digital content that has not been supplied in a physical medium, the consumer will not be obliged to pay a portion of the price or costs commensurate to what the trader has fulfilled to the consumer for the duration of the one-sided termination of the contract, if it has not given its explicit consent to the fulfilment of the contract before the expiry of the 14-day period referred to in Article 72 of this law, if it has not confirmed that it is familiar with the fact that by giving such consent, loses the right to unilateral termination of the contract or if the trader has failed to notify it in accordance with Articles 63 or 69 of this law.

EXCLUSION OF THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT (EXCERPT FROM THE OSH ARTICLE 79)

The consumer is not entitled to unilateral termination of the contract from this section if:
• The service contract was fulfilled by the trader, and the fulfilment began with the explicit prior consent of the consumer and with his confirmation that he was aware of the fact that he would lose the right to unilateral termination of the contract from this section if the service was fulfilled.
• The subject of the contract to the consumer specification or which is clearly adapted to the consumer.
• The subject of the contract is easily percording goods or goods that are approaching the expiry date.
• The contract subject sealed goods which, for health or hygiene reasons, are not suitable for return, if unsealed after delivery

The consumer is obligated to bear the costs of returning the goods to the Moel warehouse in the event that he/she uses his/herright to the unilateral termination of the contract referred to in Article 72. ZZP.

RESPONSIBILITY FOR MATERIAL DEFECTS

Moel is responsible for material defects of the items it sells on its website according to the positive regulations of the Republic of Croatia, especially the law on compulsory relations.

EXTRAJUDICIAL RESOLUTION OF CONSUMER DISPUTES

In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honour of the Croatian Chamber of Trades and Crafts or a proposal for mediation at conciliation centres.

STATEMENT OF DELIVERY AND SUBMISSION OF PACKAGES

Over 95% of the packages sent by Moel are delivered on schedule by the delivery service. The employees of Moel make every effort to ensure that delivery and the distribution of packages are carried out in accordance with the schedule. Moel cannot be held liable at any time for delays in deliveries caused by a delivery service or by "force majeure".

SUBMISSION OF CONSUMER COMPLAINTS

According to Article 10 of the Consumer Protection Law, we inform consumers that any objection to the quality of our services can be delivered in writing (by post) to this address: Moel, Craft Company for Production and Trade, owner Mia Antunović, Bukovačka cesta 311a, 10000 Zagreb or by e-mail:  info@moelofficial.com. Moel will reply to your objection in writing no later than 15 days from the date of receipt of the complaint. Please provide the following information in the complaint: first and last name, and the address to which Moel should reply.

ONLINE DISPUTE RESOLUTION

With the provision of European Commission No 524/2013 on online consumer dispute resolution, the ' Platform for online consumer dispute resolution ' (ODR Platform) can be found at the following link: http://ec.europa.eu/odr

COPYRIGHTS/COPYRIGHT

The website moelofficial.com is owned by Moel, Craft Company for Production and Trade, owner Mia Antunović. All content on moelofficial.com such as texts, graphic contents, trademarks (logos), icons, audio and video recordings, digital downloaders, software packages and data are the property of Moel or our partners and are protected by national and international regulations under the protection of copyright and related rights or industrial property rights and their unauthorised use constitutes an infringement of the law on Intellectual Property rights protection.

INFORMATION ON Moelofficial.com

Moel invests maximum effort in maintaining information on online shop pages up-to-date and accurate but cannot guarantee a hundred percent accuracy of all information displayed on products and services. In exceptional cases, deviations from the actual data and data available on the website are possible. Moel commits itself in any such case to revise the order and contact the buyer to personally negotiate alternatives. Likewise, product photos might not always correspond to products and should only be understood as an informational illustration.

USE OF moelofficial.com ONLINE STORE

The Moel website (www.moelofficial.com) is owned by Moel, Craft Company for Production and Trade, owner Mia Antunović.You will not be charged for use of the website. For Internet access and use of remote data transfer and compensation for providing such service, please contact your operator.

AVAILABILITY OF Moelofficial.com ONLINE STORE

Although Moel tries to give you the best possible service offer, Moel cannot guarantee that the services on moelofficial.com will suit your needs. Moel also cannot guarantee that the service will be error-free. If an error occurs, please send an email to info@moelofficial.com to remove it in the quickest way possible. Access to an online store (www.moelofficial.com) can sometimes be unavailable due to the works, maintenance, or introduction of new content.

DISCLAIMER

Moel cannot take responsibility for any possible damages arising from the use of information from this site for purposes beyond their intended purpose.
By entering this website, the service provider/owner and creator of this website Moel will be released and dissolved of any liability that could arise from improper use of the product from this website. All products sold from this website are considered original products and the supplier and owner of Moel cannot be held liable for any injury or injury resulting from the use of the products purchased through this website.
All products available through this website remain in the possession of the supplier, the owner of this web site, Moel Craft Company for Production and Trade, owner Mia Antunović, until the moment of full payment of the purchase price.
The end user expressly agrees that the use of the website (www.moelofficial.com) is solely the responsibility of the end user so that Moel does not guarantee (i) the consequences that may arise from the use of this website. Moel reserves the right to deny the service or cancel the order in its discretion, without limitation and stating the reasons.

PAYMENT METHODS

You will be able to pay for the Products and Delivery ordered at our web store according to the model you choose when ordering. Payment of the Product can be made:

  1. Card payment via CorvusPay Secure Card
  2. PayPal payment, a popular electronic payment service that provides secure and easy online payment.
  3. Direct bank transfer (option available only for Croatia)
  4. Cash on delivery (option available only for Croatia)

Purchase agreement (order) is stored electronically with the bidders, and the purchaser automatically receives the invoice on the registered electronic address.

Payment is deemed to have been made at the time of receipt of the authorization by PayPal or CorvusPay.

  1. CARD PAYMENT VIA CORVUSPAY SECURE CARD

Use CorvusPay - an advanced payment card payment system online for payment on our web store.
CorvusPay ensures complete secrecy of your credit card information from the moment you enter them into the CorvusPay payment form. Payments are transmitted by encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. Insulated core manages and manages sensitive data independently, keeping them completely safe.
The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements for online payment security prescribed by leading card brands, or operates in accordance with the PCI DSS Level 1 - the highest standard of payment card industry standard. When paying for cards included in the 3-D Secure program, your bank with the validity of the card also verifies your identity with tokens or passwords.
Corvus Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary for the performance of the job will be collected in accordance with the prescribed on-line payment procedures.
The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as providing timely information security, keeps and improves the security of your system by protecting your card.
Thanks for using CorvusPay!

  1. PAYPAL PAYMENT

What is PayPal?

PayPal is an e-commerce, which is a payment agent between buyer and seller through online transfer funds. One of the biggest benefits of PayPal is that the user does not leave a credit card or bank account number when paying for a Web Store, thus significantly reducing the risk of misuse of personal information. For this reason, PayPal is accepted by the user as a secure intermediary between the two sides. Link https://www.paypal.com/en/webapps/mpp/buyer-protection

You can open your online account for free, and you can buy your PayPal account online, transfer money, and receive money online. These services to you as a Buyer are free, and PayPal earns by committing fees to traders for each transaction.

If you want to open a PayPal account, you need your own email address and credit or debit card. To open your own PayPal account, click this link (https://www.paypal.com/hr/cgi-bin/?cmd=_display-country-functionality-outside)

  1. DIRECT BANK TRANSFER (option available only for Croatia)

Upon completion of the purchase with the selection of "Bank transfer", you will receive payment information on the specified email. The account can be paid by internet banking or by a general payment to the bank, post office or FINA. If you pay from a foreign bank, all bank costs of the transaction shall be borne solely by the payer.

We send the shipment after the payment is visible in our Giro account. We do not supply the goods on the basis of a payment certificate.

  1. CASH ON DELIVERY (option available only for Croatia)

If you want to pay with cash to the courier, select the payment for the delivery. We advise you to have the correct amount prepared to make the handover faster. We package and send the goods immediately upon receipt of the order.


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